Return & Refund Policy

Effective Date: June 28, 2026

Welcome to Write Your Soul. We are committed to providing high-quality books and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

You may request a return only if:

The book received is damaged, defective, or incorrectly delivered.
The return request is submitted within 7 days of receiving the order.
The item is unused and in its original condition, including all packaging.
2. Non-Returnable Items

The following items are not eligible for return or refund:

Books damaged after delivery due to misuse or improper handling.
Books with signs of use, writing, highlighting, or torn pages.
Digital products, eBooks, or downloadable content (if applicable).
Gift cards or promotional items.
3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect book, please contact our customer support within 48 hours of delivery with:

Your Order Number
Clear photos of the book and packaging
A brief description of the issue

After verification, we will arrange a replacement or issue a refund, depending on product availability.

4. Refund Process

Once your returned item is received and inspected:

If approved, your refund will be processed to your original payment method.
Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

If your refund is rejected, we will inform you of the reason.

5. Return Shipping
If the return is due to our mistake (wrong, damaged, or defective product), Write Your Soul will bear the return shipping cost.
If the return is requested for any other approved reason, the customer may be responsible for the shipping charges.
6. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible returns may be requested according to this policy.

7. Replacement Policy

We offer replacements only in the following cases:

Wrong book delivered
Manufacturing defect
Damaged book received during transit

Replacement requests must be made within 7 days of delivery.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit/debit card provider or payment service.
Processing times may vary depending on your financial institution.

If you still have not received your refund after the expected time, please contact our support team.

9. Contact Us

If you have any questions regarding our Return & Refund Policy or wish to request a return or refund, please contact us with your order details.

Note: Write Your Soul reserves the right to refuse any return or refund request that does not comply with the conditions mentioned in this policy. This policy may be updated from time to time without prior notice.